Are you a receptionist or an office administrator looking to hone your skills to thrive within the competitive industry? Then look no more, as this course in Diploma in Office Administration and Reception at QLS Level 4 is all you need to come away as a skilled individual with immense knowledge on office administration and reception. This course is a certification that could open many doors for interested individuals, given they have a qualification at level 3 or above in a related disciple.
This comprehensive course will first introduce you to the roles, duties and responsibilities of an office administrator and a receptionist. You will learn everything about these two fields from their importance within the organisation, to their role in providing administrative support, leaving no room for confusion. Working with a team is common in both roles, and hence this course also includes modules that will guide you on how to keep your team motivated and to equip them with the right tools to succeed.
Vital skills such as telephone handling skills, communication skills, meeting skills and leadership skills that are needed for a prosperous career in administration and reception will also be sufficiently trained through this course, followed by tutor guidance on how to handle a difficult customer to gain their trust and loyalty. This course will also cover the broader areas such as business ethics, administration procedures and many more to further strengthen your knowledge on administration and reception.
The Quality Licence Scheme, endorses high-quality, non-regulated provision and training programmes. This means that Global Edulink* has undergone an external quality check to ensure that the organisation and the courses it offers, meet defined quality criteria. The completion of this course alone does not lead to a regulated qualification but may be used as evidence of knowledge and skills gained. The Learner Unit Summary may be used as evidence towards Recognition of Prior Learning if you wish to progress your studies in this subject. To this end the learning outcomes of the course have been benchmarked at Level 4 against level descriptors published by Quality Licence Scheme, to indicate the depth of study and level of demand/complexity involved in successful completion by the learner.
The course itself has been designed by Global Edulink* to meet specific learners’ and/or employers’ requirements which cannot be satisfied through current qualifications. Quality Licence Scheme endorsement involves robust and rigorous quality audits by external auditors to ensure quality is continually met. A review of courses is carried out as part of the endorsement process.
This course has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course is not regulated by Ofqual and is not an accredited qualification. We will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website.
*South London College is an approved reselling partner for Quality Licence Scheme courses under Global Edulink
Please Note: This Course is Based on USA Standards
South London College offers the most convenient path to gain skills and training that will give you the opportunity to put into practice your knowledge and expertise in an IT or corporate environment. You can study at your own pace at South London College and you will be provided with all the necessary material which includes Free CV writing pack to make your learning experience enriching and rewarding.
| Who Is This Course Aimed at? |
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| Entry Requirements |
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| Access Duration |
The course will be directly delivered to you, and you have 12 months access to the online learning platform from the date you joined the course. The course is self-paced and you can complete it in stages, revisiting the lectures at any time. |
| Method of Assessment |
This online course will be evaluated through written assignments. In order to complete this programme successfully, all students are required to complete a series of assignments. The completed assignments must be submitted via the online portal. Your instructor will review and evaluate your work and provide your feedback based on how well you have completed your assignments. |
| Certification |
Those who successfully complete the course will be issued the Diploma in Office Administration and Reception at QLS Level 4 by the Quality Licence Scheme. Course Code: QLS-03802 |
| Endorsed by |
The Quality Licence Scheme is part of the Skills and Education Group, a charitable organisation that unites education and skills-orientated organisations that share similar values and objectives. With more than 100 years of collective experience, the Skills and Education Group’s strategic partnerships create opportunities to inform, influence and represent the wider education and skills sector. The Skills and Education Group also includes two nationally recognised awarding organisations; Skills and Education Group Awards and Skills and Education Group Access. Through our awarding organisations we have developed a reputation for providing high-quality qualifications and assessments for the education and skills sector. We are committed to helping employers, organisations and learners cultivate the relevant skills for learning, skills for employment, and skills for life. Our knowledge and experience of working within the awarding sector enables us to work with training providers, through the Quality Licence Scheme, to help them develop high-quality courses and/or training programmes for the non-regulated market. |
| Progression and Career Path | This certificate will give your office administration and reception career the jumpstart it has always needed. You can also further expand your education with this certificate or demand for a salary increment or job promotion from your employer. Below mentioned are some of the jobs this certificate will qualify you for, along with the average UK salary per annum according to https://www.payscale.com,
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| Other benefits |
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| 1: Administrative Procedure | |||
| Administrative Procedure | |||
| 2: Administrative Support | |||
| Administrative Support | |||
| 3: Telephone Etiquette | |||
| Telephone Etiquette | |||
| ☑ Assignment | |||
| Assignment Brief I – Office Administration and Reception Level 4 | |||
| ☑ Submit Your Assignment | |||
| Assignment Submission – Office Administration and Reception Level 4 | |||
| 4: Business Writing | |||
| Business Writing | |||
| 5: Time Management | |||
| Time Management | |||
| 6: Meeting Management | |||
| Meeting Management | |||
| ☑ Assignment | |||
| Assignment Brief II – Office Administration and Reception Level 4 | |||
| ☑ Submit Your Assignment | |||
| Assignment Submission – Office Administration and Reception Level 4 | |||
| 7: Taking Meeting Minutes | |||
| Overview and Introduction | |||
| Essential Elements of Meeting Minutes | |||
| Responsibilities of a Minute Taker | |||
| Solutions to Potential Problems | |||
| Summary | |||
| 8: Business Succession Planning | |||
| Business Succession Planning | |||
| 9: Communication Strategies | |||
| Communication Strategies | |||
| ☑ Assignment | |||
| Assignment Brief III – Office Administration and Reception Level 4 | |||
| ☑ Submit Your Assignment | |||
| Assignment Submission – Office Administration and Reception Level 4 | |||
| 10: Handling A Difficult Customer | |||
| Handling a Difficult Customer | |||
| 11: Organisational Skills | |||
| Organisational Skills | |||
| 12: Business Ethics | |||
| Business Ethics | |||
| ☑ Assignment | |||
| Assignment Brief IV – Office Administration and Reception Level 4 | |||
| ☑ Submit Your Assignment | |||
| Assignment Submission – Office Administration and Reception Level 4 | |||
Great refresher course!
This course provides tips on being organized and how to time manage. It is a great foundation/ refresher course for anyone who wishes to do administration work.
Great course
The quality of the course was impressive. The course was quite extensive and helped me develop my skills and knowledge fully.
Customer service A+
The team at SLC treated me very well. They were professional and courteous at all times. It put me at ease as I was a first-time learner there.
Good support
I received good support throughout the course. Learning at SLC was a breeze. The portal was easy to navigate. I believe the course was good value for money.
Well mapped out course
The course was well mapped out and easy to operate. I enjoyed learning the course content and believe that my learning experience will help me advance in my skillset and career.