Diploma in Office Administration and Reception - Level 4

4.5( 4 REVIEWS )
  • £199.00
  • 365 Days
  • ,
  • Course Certificate
  • Endorsed by "Quality Licence Scheme"
  • 15Guided Learning Hours
  • Course Material
  • 12 Number of Modules
  • Assessment Included
  • Course Code QLS-03802

Key Features

High quality e-learning study materials and mock exams.
Tutorials/materials from the industry leading experts.
24/7 Access to the Learning Portal.
Benefit of applying TOTUM Discount Card.
Recognized Accredited Qualification.
Excellent customer service and administrative support.
Who Is This Course Aimed at?
  • Office Administrators and Administrative Assistants
  • Receptionists
  • Individuals who are temporarily employed and want to gain administrative skills
  • Anyone who wants to learn more about Office Administration and Reception and further their career
Entry Requirements
  • Learners should be age 19 or over, and must have a basic understanding of Maths, English, and ICT.
  • A recognised qualification at level 3 or above in any discipline.
Access Duration

The course will be directly delivered to you, and you have 12 months access to the online learning platform from the date you joined the course.  The course is self-paced and you can complete it in stages, revisiting the lectures at any time.

Method of Assessment

This online course will be evaluated through written assignments. In order to complete this programme successfully, all students are required to complete a series of assignments. The completed assignments must be submitted via the online portal. Your instructor will review and evaluate your work and provide your feedback based on how well you have completed your assignments.


At the end of this course successful learners will receive a Certificate of Achievement from Quality Licence Scheme and a Learner Unit Summary (which lists the components the learner has completed as part of the course).

Course Code: QLS-03802

Awarding body (Accreditation)

Quality Licence Scheme have long-established reputations for providing high quality vocational qualifications across a wide range of industries. Quality Licence Scheme combine over 180 years of expertise combined with a responsive, flexible and innovative approach to the needs of our customers.

Renowned for excellent customer service, and quality standards, Quality Licence Scheme also offers qualifications for all ages and abilities all are developed with the support of relevant stakeholders to ensure that they meet the needs and standards of employers across the UK.

Progression and Career Path This certificate will give your office administration and reception career the jumpstart it has always needed. You can also further expand your education with this certificate or demand for a salary increment or job promotion from your employer. Below mentioned are some of the jobs this certificate will qualify you for, along with the average UK salary per annum according to https://www.payscale.com,
  • Office Administrator – £17,456 per annum
  • Administrative Assistant – £16,910 per annum
  • Receptionist – £16,271 per annum
  • Personal Assistant – £25,139 per annum
  • Executive Assistant – £30,573 per annum
  • Receptionist / Telephone Operator – £15,821 per annum
Other benefits
  • Written and designed by the industry’s finest expert instructors with over 15 years of experience
  • Repeat and rewind all your lectures and enjoy a personalised learning experience
  • Unlimited 12 months access from anywhere, anytime
  • Excellent Tutor Support Service (Monday to Friday)
  • Save time and money on travel
  • Learn at your convenience and leisure
  • Eligible for a TOTUM discount card
  • Free Career Support Service
  • 25% Discount on personal Statement and covering letter writing service
  • Free Access to Over 150 courses for 2 days (48 hours)
  • Free access to course before you purchase (For selected courses only)

Course Curriculum

1: Administrative Procedure
Administrative Procedure 00:00:00
2: Administrative Support
Administrative Support 00:00:00
3: Telephone Etiquette
Telephone Etiquette 00:00:00
☑ Assignment
Assignment Brief I – Office Administration and Reception Level 4 00:00:00
☑ Submit Your Assignment
Assignment Submission – Office Administration and Reception Level 4 00:00:00
4: Business Writing
Business Writing 00:00:00
5: Time Management
Time Management 00:00:00
6: Meeting Management
Meeting Management 00:00:00
☑ Assignment
Assignment Brief II – Office Administration and Reception Level 4 00:00:00
☑ Submit Your Assignment
Assignment Submission – Office Administration and Reception Level 4 00:00:00
7: Taking Meeting Minutes
Overview and Introduction 00:00:00
Essential Elements of Meeting Minutes 00:00:00
Responsibilities of a Minute Taker 00:00:00
Solutions to Potential Problems 00:00:00
Summary 00:00:00
8: Business Succession Planning
Business Succession Planning 00:00:00
9: Communication Strategies
Communication Strategies 00:00:00
☑ Assignment
Assignment Brief III – Office Administration and Reception Level 4 00:00:00
☑ Submit Your Assignment
Assignment Submission – Office Administration and Reception Level 4 00:00:00
10: Handling A Difficult Customer
Handling a Difficult Customer 00:00:00
11: Organisational Skills
Organisational Skills 00:00:00
12: Business Ethics
Business Ethics 00:00:00
☑ Assignment
Assignment Brief IV – Office Administration and Reception Level 4 00:00:00
☑ Submit Your Assignment
Assignment Submission – Office Administration and Reception Level 4 00:00:00


4 ratings
  • 5 stars2
  • 4 stars2
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  • 1 stars0
  1. Great course

    The quality of the course was impressive. The course was quite extensive and helped me develop my skills and knowledge fully.

  2. Sienna Kennedy September 20, 2019

    Customer service A+

    The team at SLC treated me very well. They were professional and courteous at all times. It put me at ease as I was a first-time learner there.

  3. Rowan Shaw August 17, 2019

    Good support

    I received good support throughout the course. Learning at SLC was a breeze. The portal was easy to navigate. I believe the course was good value for money.

  4. Alexa Patel July 12, 2019

    Well mapped out course

    The course was well mapped out and easy to operate. I enjoyed learning the course content and believe that my learning experience will help me advance in my skillset and career.

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