NCFE Level 3 Certificate in Principles of Customer Service

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171 STUDENTS
  • £329.00
  • 365 Days
  • Awarded By 'NCFE'
  • 220Guided Learning Hours
  • Course Material
  • 07 Number of Modules
  • 240 Hours Total Qualification Time
  • Assessment Included
  • Qualification Number: 601/7073/6
  • Self-study Online
  • Ofqual Regulated Qualification
AWARDED BY

Course modules

Key Features

High quality e-learning study materials.
Tutorials/materials from the industry leading experts.
24/7 Access to the Learning Portal.
Benefit of applying TOTUM Discount Card.
Recognised Accredited Qualification.
Excellent customer service and administrative support.
The awarding organisation  

NCFE is a National Awarding Organisation, passionate about designing, developing, and certification diverse and nationally-recognised qualifications. These qualifications contribute to the success of millions of learners at all levels by bringing them closer to fulfilling their personal goals.

In 2021, over 340,000 learners from over 2,000 colleges, schools, and training organisations chose NCFE as the awarding organisation to help them move their careers forward.

What is Ofqual regulation

Ofqual began its operations in April 2010. It was set up under the Apprenticeships, Skills, Children and Learning Act 2009 and is covered by the Education Act 2011. Ofqual stands for “The Office of Qualifications and Examinations Regulation”. It is a non-ministerial government department that legalises qualifications, exams and tests within England. The body was established in an interim form and is operated as a part of the Qualifications and Curriculum Authority (QCA). Ofqual took over the supervisory functions, which were undertaken by the QCA at one time.

Before Ofqual, the QCA regulated awarding bodies, qualifications and examinations. Ofqual ensures that qualifications are fair, the standards are secure and public confidence is maintained.

Access duration

The course will be directly delivered to you, and you have 12 months access to the online learning platform from the date you joined the course.  The course is self-paced and you can complete it in stages, revisiting the lectures at any time.

Learning outcomes
  • Develop a transparent understanding of the roles and responsibilities of a customer service professional
  • Improve your communication skills to work effectively in the customer service job
  • Conceptualise the principles and methods for delivering top-notch and effective customer service
  • Learn how to make improvements to existing customer service practices
  • Gain knowledge about exceeding customers’ expectations
  • Learn about principles of business, resolving customers’ complaints, and customer service environment
Whom is this qualification for?
  • Customer service professionals and managers
  • Anyone who wants to improve their customer service skills
Prerequisites to taking this course

This course is suitable for people above 16 years. Moreover, learners should possess vocational or academic qualifications at Level 2 or higher. Having basic English language and ICT skills is an advantage.

Assessment method

You can earn the NCFE Level 3 Certificate in Principles of Customer Service after you demonstrate knowledge regarding all seven units.

You will be infernally assessed by SLC related to proficiency in learning outcomes.

Certification

Once your course modules and training is completed, you will receive The NCFE Level 3 Certificate in Principles of Customer Service.

​Career progression 

Completing the NCFE Level 3 Certificate in Principles of Customer Service can open many new doors to success in global organisations. Having this NCFE-recognised qualification on your resume will certify your expertise as the best customer service professional. You can further advance your education level to study the Level 3 Diploma in Customer Service or the NCFE Level 4 NVQ Diploma in Customer Service.

These impeccable skills and knowledge can help you ask for a higher salary. For example, the average UK salary per annum according to Payscale for a few job roles is given below.

  • Customer service manager – GBP28,329 per annum
  • Customer service supervisor – GBP8.00 per hour
  • Customer service team leader – GBP23,771 per annum

Course Curriculum

Qualification Specification
Qualification Specification
Awarding Body Registration
Application Form – NCFE Awarding Body Registration
Module 1: Understand the Customer Service Environment [R/507/5627]
Understand the Customer Service Environment
Assignment Brief
Module 2: Principles of Business [L/507/4329]
Principles of Business – Part 1
Principles of Business – Part 2
Assignment Brief – Part 1
Assignment Brief – Part 2
Module 3: Understand how to Resolve Customer’s Problems or Complaints [D/507/5565]
Understand how to Resolve Customer’s Problems or Complaints
Assignment Brief
Module 4: Understand Customers and Customer Retention [K/507/5634]
Understand Customers and Customer Retention
Assignment Brief
Module 5: Understand How to Monitor customer Service Interactions and Feedback [M/507/5568]
Understand How to Monitor customer Service Interactions and Feedback
Assignment Brief
Module 6:Understand Equality, Diversity and Inclusion in the Workplace [K/507/4337]
Understand Equality, Diversity and Inclusion in the Workplace
Assignment Brief
Module 7: Understand how to Manage Performance and Conflict in the Workplace [D/507/5646]
Understand how to Manage Performance and Conflict in the Workplace
Assignment Brief
Harvard Referencing Guide
Harvard Referencing Guide
☑ Submit Your Assignments
(A) Assignment Submission – NCFE Level 3 Certificate in Principles of Customer Service

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