Get ready to boost your customer service management skills in a professional environment
Good quality customer service is indispensable for all business organisations to sustain a competitive advantage. The NCFE Level 3 Certificate in Principles of Customer Service provides learners with a chance to grow their skills and become comprehensive customer support representatives and managers. The course helps you to understand the roles of a customer service job. The course teaches you how to ensure customers’ satisfaction to help them purchase products from your business. You can learn quality service standards and customer service competencies required in modern business environments to stay on top of your game.
Learners can use this knowledge, required by employers to work in a range of different environments. For example, you can apply and understand principles and practices of effective customer service, strategies for customer retention, and tips for resolving their issues and complaints.
The SLC is an approved BTEC training centre in the UK that provides the best learning resources and tutors along with die-hard support to have an impeccable learning experience. Compared to other education providers, the SLC operates with a holistic goal of disseminating the latest knowledge to global learners. Our staff is committed to the educational development of learners and aims to produce future leaders and teachers to make a difference.
Enrolling in this NCFE Level 3 Certificate in Principles of Customer Service is going to be a life-changing decision.
|The awarding organisation
NCFE is a National Awarding Organisation, passionate about designing, developing, and certification diverse and nationally-recognised qualifications. These qualifications contribute to the success of millions of learners at all levels by bringing them closer to fulfilling their personal goals.
In 2021, over 340,000 learners from over 2,000 colleges, schools, and training organisations chose NCFE as the awarding organisation to help them move their careers forward.
|What is Ofqual regulation
Ofqual began its operations in April 2010. It was set up under the Apprenticeships, Skills, Children and Learning Act 2009 and is covered by the Education Act 2011. Ofqual stands for “The Office of Qualifications and Examinations Regulation”. It is a non-ministerial government department that legalises qualifications, exams and tests within England. The body was established in an interim form and is operated as a part of the Qualifications and Curriculum Authority (QCA). Ofqual took over the supervisory functions, which were undertaken by the QCA at one time.
Before Ofqual, the QCA regulated awarding bodies, qualifications and examinations. Ofqual ensures that qualifications are fair, the standards are secure and public confidence is maintained.
The course will be directly delivered to you, and you have 12 months access to the online learning platform from the date you joined the course. The course is self-paced and you can complete it in stages, revisiting the lectures at any time.
|Whom is this qualification for?
|Prerequisites to taking this course
This course is suitable for people above 16 years. Moreover, learners should possess vocational or academic qualifications at Level 2 or higher. Having basic English language and ICT skills is an advantage.
You can earn the NCFE Level 3 Certificate in Principles of Customer Service after you demonstrate knowledge regarding all seven units.
You will be infernally assessed by SLC related to proficiency in learning outcomes.
Once your course modules and training is completed, you will receive The NCFE Level 3 Certificate in Principles of Customer Service.
Completing the NCFE Level 3 Certificate in Principles of Customer Service can open many new doors to success in global organisations. Having this NCFE-recognised qualification on your resume will certify your expertise as the best customer service professional. You can further advance your education level to study the Level 3 Diploma in Customer Service or the NCFE Level 4 NVQ Diploma in Customer Service.
These impeccable skills and knowledge can help you ask for a higher salary. For example, the average UK salary per annum according to Payscale for a few job roles is given below.
|Awarding Body Registration
|Application Form – NCFE Awarding Body Registration
|Module 1: Understand the Customer Service Environment [R/507/5627]
|Understand the Customer Service Environment
|Module 2: Principles of Business [L/507/4329]
|Principles of Business – Part 1
|Principles of Business – Part 2
|Assignment Brief – Part 1
|Assignment Brief – Part 2
|Module 3: Understand how to Resolve Customer’s Problems or Complaints [D/507/5565]
|Understand how to Resolve Customer’s Problems or Complaints
|Module 4: Understand Customers and Customer Retention [K/507/5634]
|Understand Customers and Customer Retention
|Module 5: Understand How to Monitor customer Service Interactions and Feedback [M/507/5568]
|Understand How to Monitor customer Service Interactions and Feedback
|Module 6:Understand Equality, Diversity and Inclusion in the Workplace [K/507/4337]
|Understand Equality, Diversity and Inclusion in the Workplace
|Module 7: Understand how to Manage Performance and Conflict in the Workplace [D/507/5646]
|Understand how to Manage Performance and Conflict in the Workplace
|Harvard Referencing Guide
|Harvard Referencing Guide
|☑ Submit Your Assignments
|(A) Assignment Submission – NCFE Level 3 Certificate in Principles of Customer Service
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