NCFE Customer Service Principles Course Online - Level 3 Certificate Qualification
4.3( 3 REVIEWS )
185 STUDENTS
- PRIVATE
- 365 Days
- Course Certificate
- Awarded by 'NCFE CACHE'
- 220Guided Learning Hours
- Course Material
- 07 Number of Modules
- Assessment Included
AWARDED BY
Overview
Customer service is crucial to the overall success of any company or organisation across the spectrum. The NCFE Level 3 Certificate in Principles of Customer Service is designed to provide you with a comprehensive overview of what it takes to work in the customer service sector. Customer service is integral to a wide range of industries. This customer service online course will explore the best principles and practices on how to deliver outstanding customer service to your customers. You will learn the fundamental concepts of customer service and how, when delivered properly, it can lead to high-level performance in the workplace. This course acts as a thorough guide on how to tackle customer complaints, retain customers and exceed their expectations.
The customer service level 3 course will discuss key topics which include understanding the customer service environment, resolving customer problems quickly, principles of business, managing performance and conflict in the workplace and the importance of equality and diversity.
The NCFE Level 3 Certificate in Principles of Customer Service will provide you with a solid understanding of how customer service can be effectively delivered to all departments within an organisation. It is a collaborative effort and is useful to anyone who wants to have a career in an array of sectors such as retail, sports, tourism and health public service.
Why study NCFE Customer Service Level 3 Course at South London College?
South London College offers the most convenient path to gain recognised skills and training that will give you the opportunity to put into practice your knowledge and expertise in an IT or corporate environment. You can study at your own pace at South London College and you will be provided with all the necessary material, tutorials, qualified course instructor, narrated e-learning modules and free resources which include Free CV writing pack, free career support and course demo to make your learning experience more enriching and rewarding.
What Will I Learn from NCFE Customer Service Qualification?
Have a clear understanding of the role and responsibilities of working in customer service.
Learn why communication is important in customer service.
Understand the best principles of effective customer service delivery.
Learn how to make improvements to the existing customer service practices.
Learn how to exceed your customer’s expectations by providing outstanding customer service.
Learn why equality and diversity are essential components in the workplace.
Course modules
Key Features
High quality e-learning study materials.
Tutorials/materials from the industry leading experts.
24/7 Access to the Learning Portal.
Benefit of applying TOTUM Discount Card.
Recognised Accredited Qualification.
Excellent customer service and administrative support.
| Access Duration | The course will be directly delivered to you, and you have 12 months access to the online learning platform from the date you joined the course. The course is self-paced and you can complete it in stages, revisiting the lectures at any time. |
| Entry Requirements | Learners will need to be over the age of 19, and must demonstrate the following:
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| Course Objectives |
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| Course Description |
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| Method of Assessment |
To be awarded the NCFE Level 3 Certificate in Principles of Customer Service, learners are required to successfully complete 4 mandatory units and 3 optional units. Internally assessed and externally moderated portfolio of evidence. Each learner is required to create a portfolio of evidence, which demonstrates the achievement of all the learning outcomes and assessment criteria. |
| Certification | Those who successfully complete the course will be awarded the NCFE Level 3 Certificate in Principles of Customer Service Certificate. The qualification will make you valuable to employers, and your motivation at gaining new skills will be recognised. |
| Awarding Body |
CACHE are continually investing in high quality qualifications for the care and education industry, making them the UK’s leading sector specialist. Developed by experts, CACHE qualifications help millions of learners to raise professional standards across the sector. As a result, CACHE has gained a deserved reputation for excellence and leadership. NCFE is a National Awarding Organisation, passionate about designing, developing and certificating diverse, nationally recognised qualifications and awards. These qualifications contribute to the success of millions of learners at all levels, bringing them closer to fulfilling their personal goals. Last year alone, over 340,000 learners from over 2,000 colleges, schools and training organisations chose NCFE as the Awarding Organisation to help them move their careers forward. |
| Progression and Career Path | Once you successfully completed the NCFE Level 3 Certificate in Principles of Customer Service, you will gain an accredited qualification that will give your career the jumpstart you have always wanted. You can use this qualification to demonstrate your expertise in customer service to potential organisations. Individuals can also progress to the NCFE Level 3 Diploma in Customer Service and NCFE Level 4 NVQ Diploma in Customer Service. The qualification provides an introduction to the skills, qualities and knowledge that may be required for employment across multiple industries. The average UK salary per annum according to https://www.payscale.com for a few job roles is given below. The qualification is suitable for individuals who want to gain employment in the following sectors.
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| Other Benefits |
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Course Curriculum
| Getting Started | |||
| Getting Started | |||
| Course Induction | |||
| Equity and Access Policy | |||
| Complaints Policy | |||
| Academic Appeals Policy | |||
| Qualification Specification | |||
| Qualification Specification – Level 3 Certificate in Principles of Customer Service | |||
| Awarding Body Registration | |||
| Application Form – NCFE Awarding Body Registration | |||
| Understand the Customer Service Environment [R/507/5627] | |||
| Understand the Customer Service Environment | |||
| Assignment Brief | |||
| Principles of Business [L/507/4329] | |||
| Principles of Business – Part 1 | |||
| Principles of Business – Part 2 | |||
| Assignment Brief – Part 1 | |||
| Assignment Brief – Part 2 | |||
| Understand how to Resolve Customer’s Problems or complaints [D/507/5565] | |||
| Understand how to Resolve Customer’s Problems or complaints | |||
| Assignment Brief | |||
| ☑ Submit Your Assignment | |||
| (A) Assignment Submission – NCFE Level 3 Certificate in Principles of Customer Service | |||
| ☑ Re-Submit Your Assignment | |||
| Understand Customers and Customer Retention [K/507/5634] | |||
| Understand Customers and Customer Retention | |||
| Assignment Brief | |||
| Understand How to Monitor customer Service Interactions and Feedback [M/507/5568] | |||
| Understand How to Monitor customer Service Interactions and Feedback | |||
| Assignment Brief | |||
| Understand Equality, Diversity and Inclusion in the Workplace [K/507/4337] | |||
| Understand Equality, Diversity and Inclusion in the Workplace | |||
| Assignment Brief | |||
| Understand how to Manage Performance and Conflict in the Workplace [D/507/5646] | |||
| Understand how to Manage Performance and Conflict in the Workplace | |||
| Assignment Brief | |||
| ☑ Submit Your Assignment | |||
| (A) Assignment Submission – NCFE Level 3 Certificate in Principles of Customer Service | |||
| ☑ Re-Submit Your Assignment | |||
Tremendously helpful
I’m just starting out in a new job in the customer service sector, and taking this course has helped me in great way. I gained practical skills and knowledge which I can apply in the workplace. I’m more confident in my job role now.
Precise
The course was precise and to the point. The information provided was sufficient and the content was good value for money.
Impressive service
SLC has provided customer service that is impressive, and I want to recognise their efforts. The team is always on time in terms of responding to emails and answering telephone calls. I highly recommend.