Test course 2 Sachini

4.7( 3 REVIEWS )
278 STUDENTS
  • PRIVATE
  • 365 Days
  • Awarded By "Pearson BTEC"
  • 48Guided Learning Hours
  • Course Material
  • 05 Number of Modules
  • 120 Total Qualification Time
  • 601/0685/2 Qualification Number
  • Assignment included
AWARDED BY

Course modules

Key Features

High quality e-learning study materials.
Tutorials/materials from the industry leading experts.
24/7 Access to the Learning Portal.
Benefit of applying TOTUM Discount Card.
Recognised Accredited Qualification.
Excellent customer service and administrative support.
Entry Requirements

Customer service professionals and managers 

Anyone who wants to improve their customer service skills 

Access Duration The course will be directly delivered to you, and you have 12 months access to the online learning platform from the date you joined the course. The course is self-paced and you can complete it in stages, revisiting the lectures at any time.
Method of Assessment

You can earn the NCFE Level 3 Certificate in Principles of Customer Service after you demonstrate knowledge regarding all four mandatory modules and three optional units.

You will be infernally assessed by SLC related to proficiency in learning outcomes.  

Certification

Once your course modules and training iscompleted, you will receive The NCFE Level 3 Certificate in Principles of Customer Service. 

Career progression Completing the NCFE Level 3 Certificate in Principles of Customer Service can open many new doors to success in global organisations. Having this NCFE-recognised qualification on your resume will certify your expertise as the best customer service professional. You can further advance your education level to study the Level 3 Diploma in Customer Service or the NCFE Level 4 NVQ Diploma in Customer Service.

These impeccable skills and knowledge can help you ask for a higher salary. For example, the average UK salary per annum according to Payscale for a few job roles is given below.

Customer service manager – GBP28,329 per annum

Customer service supervisor – GBP8.00 per hour

Customer service team leader – GBP23,771 per annum

Course Curriculum

Getting Started
Welcome to Global Edulink
Introduction
Tutor Introduction
Module 1 - Business, Culture And Change in Context [3CO01]
Unit 1.1 – Understand the Business Environment in which the People Profession Operates
Lecture Notes – Understand the Business Environment in which the People Profession Operates+
Unit 1.2 – Organisational Goals and Planning
Lecture Notes – Organisational Goals and Planning
Unit 1.3 – Products, Service and Customers
Lecture Notes – Products, Service and Customers
Unit 1.4 – Technology and People
Lecture Notes – Technology and People
Unit 1.5 – Organisational Culture
Lecture Notes – Organisational Culture
Unit 1.6 – Organisations and Systems
Lecture Notes – Organisations and Systems
Unit 1.7 – Human Capital
Lecture Notes – Human Capital
Unit 1.8 – Planning and Managing Change within the Workplace
Lecture Notes – Planning and Managing Change within the Workplace
Unit 1.9 – Professional’s Role in Change
Lecture Notes – Professional’s Role in Change
Unit 1.10 – Impact of the Change in People
Lecture Notes – Impact of the Change in People
Module 2 - Principles Of Analytics [3CO02]
Unit 2.1 – Evidence-Based Practice
Lecture Notes – Evidence-Based Practice
Unit 2.2 – Importance of Using Data
Lecture Notes – Importance of Using Data
Unit 2.3 – Types of Data Measurements
Lecture Notes – Types of Data Measurements
Unit 2.4 – Finance in HRM
Lecture Notes – Finance in HRM
Unit 2.5 – Application of Agreed Procedures
Lecture Notes – Application of Agreed Procedures
Unit 2.6 – Stakeholders in Business
Lecture Notes – Stakeholders in Business
Unit 2.7 – Value Creation
Lecture Notes – Value Creation
Unit 2.8 – Social Media Enhances Working Practices
Lecture Notes – Social Media Enhances Working Practices
Unit 2.9 – Open Organisational Culture
Lecture Notes – Open Organisational Culture
Unit 2.10 – Customer Focused and Standards Driven Organization
Lecture Notes – Customer Focused and Standards Driven Organisation
Module 3 - Core Behaviours For People Professionals [3CO03]
Unit 3.1 – Ethics and Ethical Principles
Lecture Notes – Ethics and Ethical Principles
Unit 3.2 – Insightful Approaches to Supporting and Maintaining Ethic
Lecture Notes – Insightful Approaches to Supporting and Maintaining Ethic
Unit 3.3 – Positive Work Relationships
Lecture Notes – Positive Work Relationships
Unit 3.4 – Professional Ethics
Lecture Notes – Professional Ethics
Unit 3.5 – Sensitivity and Respect to Others
Lecture Notes – Sensitivity and Respect to Others
Unit 3.6 – Workplace Mistakes
Lecture Notes – Workplace Mistakes
Unit 3.7 – Curiosity in the Workplace
Lecture Notes – Curiosity in the Workplace
Unit 3.8 – Personal Development Records
Lecture Notes – Personal Development Records
Module 4 - Essentials Of People Practice [3CO04]
Unit 4.1 – Employee Life Cycle
Lecture Notes – Employee Life Cycle
Unit 4.2 – Recruitment Process
Lecture Notes – Recruitment Process
Unit 4.3 – Job Design
Lecture Notes – Job Design
Unit 4.4 – Employee Attraction
Lecture Notes – Employee Attraction
Unit 4.5 – Selection Methods
Lecture Notes – Selection Methods
Unit 4.6 – Selection Criteria and Shortlisting in HRM
Lecture Notes – Selection Criteria and Shortlisting in HRM
Unit 4.7 – Interviewing Candidates for Employment
Lecture Notes – Interviewing Candidates for Employment
Unit 4.8 – Selection Records
Lecture Notes – Selection Records
Unit 4.9 – Work Life Balance
Lecture Notes – Work Life Balance
Unit 4.10 – Workplace Wellbeing
Lecture Notes – Workplace Wellbeing
Unit 4.11 – Employee Engagement Impacts the People
Lecture Notes – Employee Engagement Impacts the People
Unit 4.12 – Discrimination Legislation
Lecture Notes – Discrimination Legislation
Unit 4.13 – Diversity and Inclusion
Lecture Notes – Diversity and Inclusion
Unit 4.14 – Fair and Unfair Dismissal
Lecture Notes – Fair and Unfair Dismissal
Unit 4.15 – Purpose and Components of Performance Management
Lecture Notes – Purpose and Components of Performance Management
Unit 4.16 – Factors Effect on Performance Management
Lecture Notes – Factors Effect on Performance Management
Unit 4.17 – Types of Appraisal in Performance Management
Lecture Notes – Types of Appraisal in Performance Management
Unit 4.18- Components of an Effective Total Reward System
Lecture Notes – Components of an Effective Total Reward System
Unit 4.19 – Relationship Between Reward And Performance
Lecture Notes – Relationship Between Reward and Performance
Unit 4.20 – Paying Employees Fairly
Lecture Notes – Paying Employees Fairly
Unit 4.21 – Learning Needs of an Organisation
Lecture Notes – Learning Needs of an Organisation
Unit 4.22 – Types of Learning and Development Methods
Lecture Notes – Types of Learning and Development Methods
Unit 4.23 – Preferences in Learning and Development
Lecture Notes – Preferences in Learning and Development
Unit 4.24 – Evaluation of Learning
Lecture Notes – Evaluation of Learning
Course Summary
Course Summary

4.7

4.7
3 ratings
  • 5 stars2
  • 4 stars1
  • 3 stars0
  • 2 stars0
  • 1 stars0
  1. Graspable

    5

    I decided to test this platform and found lectures very clear. Thank you so much.

  2. Engaging

    5

    A Well placed and engaging curriculum designed for Apache Ambari. The readings surely complement the lectures with more details.

  3. Detailed course

    4

    Plenty of good chapters and mock examinations. Not a bad training especially in this much cost.

£0.00
Enquire Now
There are lots of successful athletes all around the world that can be encountered at any time best athlete of all time
What are the origins of Halloween Monsters, which we celebrate on October 31st every year? What does classic halloween monsters
Jermaine Dupri net worth is $2 million. He is a citizen of the USA whose profession is record producer, rapper, and songwriterjermaine dupri net worth 2021
Looking for ideas to look unique and stunning this summer? If yes, then spine tattoos are the perfect pick for you dragon spine tattoos
Online shopping sites and online stores are here to stay. Almost everyone and their cousins have used an online store to purchase one item or the other before shopping sites