Test Course - Lakshitha

4.3( 3 REVIEWS )
  • 363 Days

Course modules

Key Features

High quality e-learning study materials.
Tutorials/materials from the industry leading experts.
24/7 Access to the Learning Portal.
Benefit of applying TOTUM Discount Card.
Recognised Accredited Qualification.
Excellent customer service and administrative support.
The awarding organisation  NCFE is a National Awarding Organisation, passionate about designing, developing, and certificating diverse and nationally-recognised qualifications. These qualifications contribute to the success of millions of learners at all levels by bringing them closer to fulfilling their personal goals.

In 2021, over 340,000 learners from over 2,000 colleges, schools, and training organisations chose NCFE as the awarding organisation to help them move their careers forward.

Whom is this qualification for?
  • Customer service professionals and managers
  • Anyone who wants to improve their customer service skills
Prerequisites to taking this course This course is suitable for people above 16 years. Moreover, learners should possess vocational or academic qualifications at Level 2 or higher.Having basic English language and ICT skills is an advantage.
Assessment method You can earn the NCFE Level 3 Certificate in Principles of Customer Service after you demonstrate knowledge regarding all four mandatory modules and three optional units.

You will be infernally assessed by SLC related to proficiency in learning outcomes.

Certification Once your course modules and training iscompleted, you will receive The NCFE Level 3 Certificate in Principles of Customer Service.
Career progression  Completing the NCFE Level 3 Certificate in Principles of Customer Service can open many new doors to success in global organisations. Having this NCFE-recognised qualification on your resume will certify your expertise as the best customer service professional. You can further advance your education level to study the Level 3 Diploma in Customer Service or the NCFE Level 4 NVQ Diploma in Customer Service.

These impeccable skills and knowledge can help you ask for a higher salary. For example, the average UK salary per annum according to Payscale for a few job roles is given below.

  • Customer service manager – GBP28,329 per annum
  • Customer service supervisor – GBP8.00 per hour
  • Customer service team leader – GBP23,771 per annum

Course Curriculum

Abc 01


3 ratings
  • 5 stars1
  • 4 stars2
  • 3 stars0
  • 2 stars0
  • 1 stars0
  1. Enjoyable Learning


    This was my second course from Study365. You guys helped me gain knowledge and developed love for machine learning.

  2. Insightful Program


    Was very useful and insightful in the end for me. Will definitely recommend this site for learning and grooming.

  3. Commendable course


    A wonderful experience overall. I wish this platform huge success because it is so helpful for self learners.

Enquire Now
There are lots of successful athletes all around the world that can be encountered at any time best athlete of all time
What are the origins of Halloween Monsters, which we celebrate on October 31st every year? What does classic halloween monsters
Jermaine Dupri net worth is $2 million. He is a citizen of the USA whose profession is record producer, rapper, and songwriterjermaine dupri net worth 2021
Looking for ideas to look unique and stunning this summer? If yes, then spine tattoos are the perfect pick for you dragon spine tattoos
Online shopping sites and online stores are here to stay. Almost everyone and their cousins have used an online store to purchase one item or the other before shopping sites