ENDORSED BY
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Overview
Learn all what it takes to be a successful receptionist or a front office professional by enrolling in this highly detailed Customer Service and Opera PMS Diploma Training course at QLS Level 3. This course is a complete guide that will not only educate you on the hotel/hospitality industry’s customer service, but will also get you up to speed with the most popular Opera PMS hotel software. This certification is a guaranteed way to get into the hotel/hospitality industry, provided you own a qualification at level 3 or above in a related disciple to enroll in this course.
Customer service is all about answering customer questions or solving customer issues with regards to purchases. Therefore, this Opera PMS certification course aims to improve your communication skills to solve customer issues and to gain the trust and loyalty of the customers. You will also understand how to improve the relationship with your customers and on how to ask for feedbacks and reviews on the service provided to them. This way you will realise the quality of your service and the areas that need improvement.
Many of the course modules will discuss about the Opera PMS hotel software and its functionality. Our tutors will enlighten you on its importance in the hotel/hospitality industry and on how to work with it to derive maximum benefits. This course will also help you develop various skills such as customer booking, reservation, check-in, check-out and many more that are needed to work in the front office of a hotel/establishment. By the time you are done with this course, you will possess everything needed to get into or progress substantially within the hotel/hospitality industry.
The Quality Licence Scheme, endorses high-quality, non-regulated provision and training programmes. This means that Imperial Learning Ltd* has undergone an external quality check to ensure that the organisation and the courses it offers, meet defined quality criteria. The completion of this course alone does not lead to a regulated qualification but may be used as evidence of knowledge and skills gained. The Learner Unit Summary may be used as evidence towards Recognition of Prior Learning if you wish to progress your studies in this subject. To this end the learning outcomes of the course have been benchmarked at Level 3 against level descriptors published by Quality Licence Scheme, to indicate the depth of study and level of demand/complexity involved in successful completion by the learner.
The course itself has been designed by Imperial Learning Ltd* to meet specific learners’ and/or employers’ requirements which cannot be satisfied through current qualifications. Quality Licence Scheme endorsement involves robust and rigorous quality audits by external auditors to ensure quality is continually met. A review of courses is carried out as part of the endorsement process.
This course has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course is not regulated by Ofqual and is not an accredited qualification. We will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website.
*South London College is an approved reselling partner for Quality Licence Scheme courses under Imperial Learning Ltd
*Please note that Opera PMS software is not included with this course
Why study Opera PMS Training Course at South London College?
South London College offers the most convenient path to gain skills and training that will give you the opportunity to put into practice your knowledge and expertise in an IT or corporate environment. You can study at your own pace at South London College and you will be provided with all the necessary material which includes Free CV writing pack to make your learning experience enriching and rewarding.
What Will I Learn from Opera PMS Certification Course?
Gain a clear understanding of how to communicate with customers in a business environment.
Improve your communication skills and create a first, good impression and gain the trust of customers.
Learn what it takes to deal with customer questions and queries and find solutions to every one of them.
Learn how improve your customer relationship with your customer base, ask for feedback and reviews on the service you are providing them.
Understand how good customer service leads to increase in sales, and keeping customers satisfied will mean return customers on multiple occasions.
Learn what truly exceptional customer service is in any industry and take your career to the next level.
Learning Opera PMS Hotel Front Desk software and its functionality.
Develop skills working in hotel front desk including customer booking, reservation, check in, checkout and many more.
Course modules
Key Features
High quality e-learning study materials.
Tutorials/materials from the industry leading experts.
24/7 Access to the Learning Portal.
Benefit of applying TOTUM Discount Card.
Endorsed by Quality Licence Scheme.
Excellent customer service and administrative support.
| Who Is This Course Aimed at? |
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| Entry Requirements |
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| Access Duration |
The course will be directly delivered to you, and you have 12 months access to the online learning platform from the date you joined the course. The course is self-paced and you can complete it in stages, revisiting the lectures at any time. |
| Method of Assessment |
This online course will be evaluated through written assignments. In order to complete this programme successfully, all students are required to complete a series of assignments. The completed assignments must be submitted via the online portal. Your instructor will review and evaluate your work and provide your feedback based on how well you have completed your assignments. |
| Certification |
Those who successfully complete the course will be issued the Diploma in Customer Service and Opera PMS Software Training at QLS Level 3 by the Quality Licence Scheme. Course Code: QLS-03793 |
| Endorsed by |
The Quality Licence Scheme is part of the Skills and Education Group, a charitable organisation that unites education and skills-orientated organisations that share similar values and objectives. With more than 100 years of collective experience, the Skills and Education Group’s strategic partnerships create opportunities to inform, influence and represent the wider education and skills sector. The Skills and Education Group also includes two nationally recognised awarding organisations; Skills and Education Group Awards and Skills and Education Group Access. Through our awarding organisations we have developed a reputation for providing high-quality qualifications and assessments for the education and skills sector. We are committed to helping employers, organisations and learners cultivate the relevant skills for learning, skills for employment, and skills for life. Our knowledge and experience of working within the awarding sector enables us to work with training providers, through the Quality Licence Scheme, to help them develop high-quality courses and/or training programmes for the non-regulated market. |
| Progression and Career Path | This certificate will improve your skills for various jobs in the hotel and customer service industry. You can also use this certificate to follow up on the more advanced courses or to move ahead in the industry. Below mentioned are few of the jobs this certificate will be worthwhile in, along with the average UK salary per annum according to PayScale,
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| Other benefits |
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Course Curriculum
| 1: Customer Service And Legislation | |||
| Introduction | |||
| Customer service and legislation | |||
| Learning outcome | |||
| 2: Customers And Communication In Business | |||
| Customers and Communication in Business | |||
| Learning outcome | |||
| 3: Creating A Positive Impression Among The Customers | |||
| Creating a positive impression among the Customers | |||
| Learning outcome | |||
| ☑ Assignment | |||
| Assignment Brief I – Customer Service and Opera PMS Software Training | |||
| ☑ Submit Your Assignment | |||
| Assignment Submission – Customer Service and Opera PMS Software Training | |||
| 4: Dealing With Requests, Queries And Issues | |||
| Dealing with Requests, Queries and Issues | |||
| Learning outcome | |||
| 5: Customer Relationship | |||
| Customer Relationship | |||
| Learning outcome | |||
| 6: Feedback And Sales | |||
| Feedback and Sales | |||
| Learning outcome | |||
| Opera PMS Software | |||
| Opera PMS Software | |||
| ☑ Assignment | |||
| Assignment Brief II – Customer Service and Opera PMS Software Training | |||
| ☑ Submit Your Assignment | |||
| Assignment Submission – Customer Service and Opera PMS Software Training | |||
DIP Customer Services Opera PMS level 3
Great well laid out lots of positive learning structure, for me. Well written with good explanations for using certain methodology in the customer services arena.
Good training
The training was effective and up to the mark. I learned so much that I feel I can now apply my skills and knowledge in the workplace.
Outstanding
The course material was outstanding, and far more superior than I expected from an e-learning provider. I hope to take more courses with them in the future.